If you use multiple Narcos: Cartel Wars accounts on the same device, a VIP Subscription could appear on an account other than the one intended. It is NOT possible to transfer VIP Subscriptions between accounts.
The only way to correct this issue is to cancel your subscription through Google Play or the Apple App Store, and repurchase on the intended Narcos account (DO NOT switch accounts until VIP becomes active).
If you are not playing with multiple Narcos accounts on the same device, and believe your VIP benefits are not active, please contact our support team so they can make this right for you.
They are reachable two ways:
- By choosing "Report an issue" in the Settings menu.
- Via email at firstname.lastname@example.org.