I didn't receive my rewards from the Gem Tasks, what should I do?

Tilting Point Support -

If you still haven't received your hard-earned rewards from one of the Gem Tasks, please complete the following steps to reach out for help:
  • Go to the Gem Tasks from the main screen
  • Tap on the "In Progress" tab
  • Select the specific offer you haven't received the rewards for
  • Tap on the support link at the bottom of the offer screen (the link should say "Missing Gems?")
  • Follow the steps provided on that screen
  • Any messaging you send regarding your offer should include the following information:
    • A screenshot of the objective you completed, but didn't receive the rewards for
    • Your App Key (Listed in the Contact Us screen)
    • Your User ID (Listed in the Contact Us screen)
If you're still experiencing an issue with your offer after the above steps, please follow these steps:
  • Tap on the three dots on the top left of the "Earn Gems" screen
  • Tap on "Contact Us"
  • Open your email app of choice and send an email to the following email address: mobile-customersupport@ironsrc.com describing your issue (this address should be shown on the "Contact Us" page as well)
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