I lost my account! Can it be recovered?

If the game starts with a new account (usually because you re-installed the game or installed it on a new device):

• If the lost account was linked to a Facebook/Google/Apple identity, you can recover it by signing-in, and selecting your account in the conflict resolution dialog. You can sign in from the Tutorial, from the Splash Screen (the first screen you see when entering the game) or from the Settings (accessed from your Player Profile).
• If the lost account was not linked, the Customer Support Team may be able to recover it as long as you know the exact player ID or display name of your lost account. Be aware you'll be asked several questions in order to validate your identity, and that there's no guarantee it will work.

If, after signing-in, you selected the wrong account during conflict resolution:

• You tried to sign-in with an identity that already had another linked account, and when the conflict resolution dialog appeared you selected the wrong account: in this case the desired account is no longer accessible. The Customer Support Team may be able to recover it as long as you know the exact player ID or display name of your lost account. Be aware you'll be asked several questions in order to validate your identity, and that there's no guarantee it will work.

If you used the Delete Account option in the Settings:

• There is nothing we can do, your account no longer exists.

Any other scenarios:

• The Customer Support Team may be able to recover it as long as you know the exact player ID or display name of your lost account.

Please be aware you'll be asked several questions in order to validate your identity, and that there's no guarantee it will work. Please remember that the best way to never lose your account is to sign-in with Facebook, Game Center or Apple ID inside the game. You can sign-in during the Tutorial, from the Splash screen or from the Settings in your Profile.