I didn't receive my rewards from the Gem Tasks, what should I do? – Tilting Point

If you still haven't received your hard-earned rewards from one of the Gem Tasks, please complete the following steps to reach out for help:

Go to the Gem Tasks from the main screen
Tap on the "In Progress" tab
Select the specific offer you haven't received the rewards for
Tap on the support link at the bottom of the offer screen (the link should say "Missing Gems?")
Follow the steps provided on that screen
Any messaging you send regarding your offer should include the following information:
- A screenshot of the objective you completed, but didn't receive the rewards for
- Your App Key (Listed in the Contact Us screen)
- Your User ID (Listed in the Contact Us screen)

If you're still experiencing an issue with your offer after the above steps, please follow these steps:

Tap on the three dots on the top left of the "Earn Gems" screen
Tap on "Contact Us"
Open your email app of choice and send an email to the following email address: mobile-customersupport@ironsrc.com describing your issue (this address should be shown on the "Contact Us" page as well)

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