My game is Crashing/Freezing or I'm unable to open the game. – Tilting Point

Please try performing the following troubleshooting steps:

Confirm that you have the latest update for the game
Check your device's internet connection
Restart your device
Force close any other apps that are open
Uninstall and reinstall the app
- Please note that uninstalling and reinstalling the game could result in losing progress if your game isn't linked to your Facebook account
Make sure that you are on the most recent OS version for your device

For more specific steps about how to troubleshoot your device, please contact your device's manufacturer.

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